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FAQ

Returns/Exchanges

All clothing purchases are valid for exchange within 30 days from the ship date. Items must be returned unwashed, unworn, undamaged and with tags attached. No fur/makeup or deodorant stains/odors please!

Include original receipt if available. If not, please include name and order number so we can locate your info and refund your account.

Please contact us at info@rorylux.com before shipping the products you are returning so we are properly notified.

If looking to exchange, re-order your preferred style/size - we will refund you as soon as we receive your exchanged item!

Please mail all items to:

RORY LUX
Attention: Returns/Exchange
3070 Bristol St # 440
Costa Mesa, CA 92626

To ensure successful delivery, please DOUBLE CHECK that you are sending the package to the above address (no errors/typos).

All items including accessories (hats, patches, phone cases, stickers) and items marked as “final sale” may not be exchanged.

We will refund your account as soon as we receive the exchanged item. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. We will notify you via email when your refund has been processed!

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, you may consider using a trackable shipping service or purchasing shipping insurance. Transit can be unpredictable and we cannot always guarantee that we will receive your returned item.

Shipping

Do you ship worldwide?

Yes, we ship orders all over the world!

How much is shipping?

All shipping prices are calculated at checkout.
For an overview, check out our Shipping Info page.

Where is the rest of my order?

As our products (excluding patches) are made on demand, your order may arrive in separate shipments but should not arrive more than a few days apart. It takes 2-7 business days to create apparel products and 2-5 business days for non-apparel products.
Patches are shipped separately from clothing items. Clothes and patches will arrive in separate shipments.

When will my order be shipped?

All Products (excluding patches and stickers)

All of our apparel and accessories (excluding patches and stickers) are printed/embroidered on demand. We take about 2-7 business days to create apparel products and 2-5 business days for non-apparel products.
Need your order sooner? Simply select a faster method of shipping at checkout for your items to be created sooner!

Patches
USA
Patches are shipped within 1-2 business days via USPS First Class. Delivery will take 2 - 4 days for orders placed in the US.

International
Patches are shipped within 1-2 business days via First Class Mail International. Delivery will generally take between 7–21 days for international orders.

Why do I only see one method of shipping at checkout?

 Why do I only see one method of shipping at checkout?

If you have patches or stickers in your cart, you will only see one method of shipping. Simply create two separate checkouts - one for patches/stickers and one for clothing/other accessories - to view more shipping rates.
While patches/stickers can only be shipped via USPS First Class (exceptions can be made - contact us first), there are 15+ shipping methods total for clothing and all other accessories. Add patches in a separate checkout to be able to view all shipping methods. 

Payment

Do I have to pay VAT?

When a package is shipped internationally (outside of the USA), it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

You are responsible with ensuring to comply with laws and regulations of the country of destination. Rory Lux does not have any responsibility on these additional charges that may apply.

Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.

Promotions

Are you looking for promoters/sponsorships?

We are not looking for promoters or sponsorships at this time. However, we may do so in the future.

 

 

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